This Privacy Policy explains how Dark Hills Uganda (“we,” “us,” or “our”), a registered tour company in Uganda, collects, uses, shares, and protects your personal information when you visit our website, make a booking, or use any of our services. We respect your privacy and are committed to keeping your information safe. By using our website or providing your information to us, you agree to the practices described in this policy.

1. Collection of Personal Information

We collect personal information in order to provide better services and to communicate with you. We may collect information when you:

• Visit our website
• Make a booking or reservation
• Subscribe to our newsletter
• Contact us for inquiries or support

The types of personal information we may collect include:

• Contact information: Your name, email address, phone number, and mailing address
• Demographic information: Your age, gender, and nationality
• Booking information: Travel dates, travel preferences, and special requests
• Payment information: Credit card details or other payment information
• Communication information: Emails, messages, feedback, and questions you send us

2. How We Use Your Information

We use the information you provide to make your travel experience smooth, safe, and enjoyable. This includes:

• Providing and improving services: Managing your bookings, tailoring your travel experience, and keeping you informed about your trips
• Communication and marketing: With your consent, sending newsletters, updates, and information about our services, special offers, and events
• Customer support: Responding to your questions, helping with requests, and solving any issues
• Legal and safety purposes: Complying with laws, protecting our rights, and ensuring the safety of our staff, clients, and partners

3. Sharing Your Information

We do not sell your personal information. We may share it in limited situations to provide our services or comply with the law:

• Service providers: We may share information with trusted partners who help us operate our website or provide services such as accommodations, transport, or payment processing. These partners must protect your information and use it only for specific purposes
• Legal requirements: If required by law, government request, legal process, or to protect our rights or safety, we may disclose your information
• Business transfers: If the company merges, is acquired, or sells part or all of its assets, personal information may be transferred to the new owner

4. Data Security

We use appropriate technical and organizational measures to protect your information from unauthorized access, misuse, loss, or theft. While we take these precautions seriously, no method of storing or transmitting data over the internet is completely secure.

5. Data Retention

We keep your personal information only as long as necessary to provide services or as required by law. Once your information is no longer needed, it will be safely deleted or anonymized.

6. Your Rights

You have rights over your personal information. You can:

• Ask to see the information we have about you
• Request corrections if information is inaccurate
• Ask us to delete or restrict the use of your information
• Object to how your information is used
• Request a copy of your information in a structured, readable format

To exercise these rights, contact us using the details below.

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of major changes by posting an updated version on our website. It is recommended that you review this page periodically to stay informed.

8. Contact Information

If you have questions, concerns, or requests about your personal information, you can contact us at:

Dark Hills Uganda

Address: Kampala, Uganda

Email: info@darkhillsuganda.com

Phone: +256 771 650 208

If you believe your privacy rights have been violated, you also have the right to make a complaint to the relevant regulatory authority.

By using our website or providing your personal information, you confirm that you have read, understood, and agree to this Privacy Policy.