Last Updated: 15th – April – 2024

This Privacy Policy explains how Dark Hills Uganda (“we,” “us,” or “our”), a registered tour company in Uganda, collects, uses, discloses, and protects the personal information of clients (“you” or “your”) when you visit our website or engage with our services. We are committed to respecting your privacy and ensuring the security of your personal information. By using our website or providing your personal information to us, you consent to the practices described in this Privacy Policy.

Collection of Personal Information
We may collect personal information from you in various ways, including when you visit our website, make a booking, subscribe to our newsletter, or contact us for inquiries. The types of personal information we may collect include:

1.1. Contact information (such as your name, email address, phone number, and mailing address).

1.2. Demographic information (such as your age, gender, and nationality).

1.3. Booking information (such as your travel dates, preferences, and special requests).

1.4. Payment information (such as credit card details or other payment method details).

1.5. Communication information (such as your inquiries, feedback, or requests for support).

Use of Personal Information

We use your personal information for the following purposes:

2.1. To provide and improve our services: We use your personal information to fulfill your bookings, customize your travel experience, and communicate with you about your trips or any updates.

2.2. Marketing and communication: With your consent, we may send you promotional materials, newsletters, and updates about our services, special offers, or upcoming events.

2.3. Customer support: We may use your personal information to respond to your inquiries, provide assistance, and address any issues you may have.

2.4. Legal obligations: We may process your personal information to comply with legal obligations, enforce our terms and conditions, or protect our rights, privacy, and safety.

Sharing of Personal Information
We may share your personal information with third parties in the following circumstances:

3.1. Service providers: We may share your personal information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you (such as accommodation providers, transportation companies, or payment processors). These service providers are obligated to protect your personal information and are only authorized to use it for specific purposes.

3.2. Legal requirements: We may disclose your personal information if required by law, regulation, legal process, or government request, or to protect our rights, safety, or property, as well as the rights, safety, or property of others.

3.3. Business transfers: In the event of a merger, acquisition, or any form of sale or transfer of some or all of our assets, we may disclose or transfer your personal information to the relevant third party involved.

Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights
You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing. You may also have the right to object to the processing of your personal information or to receive a copy of your personal information in a structured, machine-readable format. To exercise these rights, please contact us using the information provided below.

Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication. We encourage you to review this Privacy Policy periodically.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

Dark Hills Uganda

Address: Kampala, Uganda


Phone: +256 771 650 208

Please note that if you have any complaints about our privacy practices, you have the right to lodge a complaint with the relevant supervisory authority.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.