Last Updated: 15th – July – 2023
Collection of Personal Information
We may collect personal information from you in various ways, including when you visit our website, make a booking, subscribe to our newsletter, or contact us for inquiries. The types of personal information we may collect include:
1.1. Contact information (such as your name, email address, phone number, and mailing address).
1.2. Demographic information (such as your age, gender, and nationality).
1.3. Booking information (such as your travel dates, preferences, and special requests).
1.4. Payment information (such as credit card details or other payment method details).
1.5. Communication information (such as your inquiries, feedback, or requests for support).
Use of Personal Information
We use your personal information for the following purposes:
2.1. To provide and improve our services: We use your personal information to fulfill your bookings, customize your travel experience, and communicate with you about your trips or any updates.
2.2. Marketing and communication: With your consent, we may send you promotional materials, newsletters, and updates about our services, special offers, or upcoming events.
2.3. Customer support: We may use your personal information to respond to your inquiries, provide assistance, and address any issues you may have.
2.4. Legal obligations: We may process your personal information to comply with legal obligations, enforce our terms and conditions, or protect our rights, privacy, and safety.
Sharing of Personal Information
We may share your personal information with third parties in the following circumstances:
3.1. Service providers: We may share your personal information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you (such as accommodation providers, transportation companies, or payment processors). These service providers are obligated to protect your personal information and are only authorized to use it for specific purposes.
3.2. Legal requirements: We may disclose your personal information if required by law, regulation, legal process, or government request, or to protect our rights, safety, or property, as well as the rights, safety, or property of others.
3.3. Business transfers: In the event of a merger, acquisition, or any form of sale or transfer of some or all of our assets, we may disclose or transfer your personal information to the relevant third party involved.
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its processing. You may also have the right to object to the processing of your personal information or to receive a copy of your personal information in a structured, machine-readable format. To exercise these rights, please contact us using the information provided below.
Dark Hills Uganda
Address: Kampala, Uganda
Phone: +256 771 650 208
Please note that if you have any complaints about our privacy practices, you have the right to lodge a complaint with the relevant supervisory authority.